Customer service

BrainSoftware s.r.l. offers a wide range of services aimed at supporting customers in every single phase of the integration with Spazio3D's world.

INSTALLATION AND STARTUP

Our qualified technicians are available to install, activate and start the software in the user's workspace(s), in order to ensure the correct setup for all Windows OS.

The installation can take place:

  • At the customer's premises;
  • At our headquarters;
  • Through a videoconference.

SOFTWARE UPDATES

Upon request, our technical support is also able to assist the customer during any software update by guiding the user through new functionalities and improvements of a software that perfects itself every day, based on the market's needs.

Training

BrainSoftware s.r.l. allows their customers to start a training session based on the customer's version and needs, in order to guarantee a full-knowledge of Spazio3D's tools.

The training sessions can take place:

  • At the customer's permises;
  • At our headquarters;
  • Through a videoconference.

TECHNICAL SUPPORT

Spazio3D's technicians give the customer the possibility to take advantage of different types of technical support, structured to satisfy every type of technical and economical needs.

The technical support can be done:

  • Through a videoconference;
  • By phone;
  • By email;
  • At the customer's permises;
  • At our headquarters.

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